Last updated: July 24, 2025
1. INTRODUCTION AND ACCEPTANCE
This document establishes the General Terms and Conditions of Service (hereinafter, the “Terms”) that govern the contractual relationship between Vollweb (hereinafter, the “Provider”), and its clients (hereinafter, the “Client”). By contracting any of the services offered by the Provider, the Client fully and expressly accepts all the clauses contained in these Terms, as well as Vollweb’s Legal Notice and Privacy Policy, available at www.vollweb.ch.
These Terms are applicable to all digital services provided by Vollweb, including, but not limited to, web design, web development, website maintenance, search engine optimization (SEO), and digital consulting. The contracting of any service implies the unreserved acceptance of these conditions, which will prevail over any other communication or prior agreement, unless expressly agreed otherwise in writing between the parties.
2. OBJECT OF THE CONTRACT
The Provider undertakes to provide the digital services agreed with the Client, which will be specifically and detailedly defined in the commercial proposal, budget, or individual service contract (hereinafter, the “Specific Contract”). The Specific Contract, together with these Terms, will constitute the complete agreement between the parties. In case of discrepancy, the conditions established in the Specific Contract will prevail over these.
The services will be carried out in accordance with the technical and functional specifications previously agreed with the Client. Any change or adjustment that exceeds the scope defined in the Specific Contract will be considered an “Additional Change” and will be subject to independent evaluation and billing, according to the hourly rate established by the Provider in the Specific Contract or, failing that, to the current standard rate.
The Provider does not guarantee specific results, such as a certain number of visits, conversions, sales, search engine ranking (SEO), or an increase in revenue, as these depend on multiple external factors beyond the Provider’s direct control. The Provider’s work is limited to implementing the best practices and techniques available to optimize the Client’s chances of success in the digital environment.
3. SERVICES AND OBLIGATIONS OF THE PARTIES
3.1. Provider’s Obligations
The Provider undertakes to:
• Provide the agreed services with the utmost diligence, professionalism, and in accordance with industry best practices.
• Maintain the confidentiality of all information provided by the Client that is designated as confidential, as well as any other information accessed during the provision of services that, by its nature, should be considered confidential. This confidentiality obligation extends beyond the termination of the contract.
• Inform the Client about the progress of the project and any eventuality that may affect the deadlines or the scope of the service.
• Make partial or final deliveries of the services within the deadlines agreed in the Specific Contract.
3.2. Client’s Obligations
The Client undertakes to:
• Provide all information, content (texts, images, logos, videos, etc.), and materials necessary for the execution of the project in a timely, complete, and in the formats required by the Provider. Delays in the delivery of this information may result in an automatic extension of the agreed delivery times, without implying any liability for the Provider. Any additional costs arising from the Client’s insufficient or delayed cooperation will be billed separately.
• Ensure that all provided content is legal, does not infringe third-party rights, and has the necessary licenses or permissions. The Client exempts the Provider from any liability arising from the use of such content.
• Make payments within the deadlines and conditions established in the Specific Contract.
• Designate a contact person to act as the main interlocutor with the Provider for decision-making and approval of deliverables.
4. REVISIONS AND APPROVAL
The Client will have the right to a limited number of revisions on the project deliverables, as specified in the Specific Contract. A “revision” is defined as the adjustment of a specific detail (e.g., design changes, text, or minor functionality) within the initially agreed scope. New requirements that exceed the original specifications are not considered revisions and will be subject to an “Additional Change” and corresponding billing.
Each revision will be considered complete when the Client approves the change in writing or no response is received within 3 days business days from the submission of the revision. After the final approval of a deliverable, or the expiration of the response period without objections, the service will be considered accepted, and the Provider will not be responsible for subsequent changes, adjustments, or requests made by the Client regarding said deliverable, which will be considered “Additional Changes.”
5. PAYMENT TERMS
Remuneration for the services rendered will be made according to the deadlines and percentages established in the Specific Contract. Unless otherwise agreed, the following structure will apply:
• A 50% deposit at the start of the project or upon placing the order.
• The remaining 50% upon completion of the project and before the final delivery of the services or the launch of the website.
The final website, project files, or complete documentation will only be delivered or launched upon receipt of full payment of the agreed remuneration. In case of payment delay, the Provider will have the right to charge default interest at the current legal rate, in addition to any management and collection costs incurred. The Provider reserves the right to suspend services or access to them until all outstanding amounts have been settled, without this generating any right to compensation for the Client.
6. INTELLECTUAL PROPERTY AND RIGHTS OF USE
All works created by the Provider within the framework of the provision of services (including, but not limited to, designs, graphics, source code, texts, images, videos, logos, and any other creative or technical element) are protected by copyright and intellectual property rights. The intellectual property of these works will remain at all times with the Provider, unless otherwise specified in the Specific Contract.
The Client will receive a simple, non-exclusive, and non-transferable right of use over the created works, only after full payment of the agreed remuneration. This right of use allows the Client to use the works for the specific purpose for which they were created (e.g., operating their website). Any transformation, reproduction, distribution, public communication, or transfer to third parties of the works is prohibited without the prior written consent of the Provider, except for the use inherent in the operation of the contracted service.
The Client declares and guarantees that they possess all necessary rights and licenses over the content (texts, images, logos, etc.) that they provide to the Provider for the performance of the services, and exempts the Provider from any third-party claims for infringement of intellectual or industrial property rights arising from the use of said content.
7. HOSTING MANAGEMENT AND OWNERSHIP
The Provider uses professional hosting services managed under its own accounts. The Client acknowledges and accepts that they will not have direct technical access to the hosting administration panels (such as cPanel, FTP, phpMyAdmin) or the servers. The Provider is solely responsible for the configuration, maintenance, monitoring, and technical support of the hosting environment, ensuring the stability and security of the Client’s website.
The hosting service is an integral part of Vollweb’s service provision and will not be transferred to the Client in case of termination of the Specific Contract or cancellation of the subscription, unless expressly agreed otherwise in writing and under specific conditions that involve the migration of the website to external hosting managed by the Client. Such migration, if agreed, may generate additional costs and will be subject to the Provider’s technical and operational availability.
8. WORDPRESS AND OTHER CMS ACCESS
In projects involving content management systems (CMS) such as WordPress, the Provider will grant the Client a level of access to the administration panel that allows them to manage content (e.g., Editor or Author role). If the Client requests Administrator access, the Provider may grant it, but in such case, the Client assumes full responsibility for any technical alteration, error, or damage that may occur on the website as a result of their actions or those of third parties to whom the Client has granted access. The Provider will be exempt from any liability arising from such alterations, and any intervention to correct them will be billed as an “Additional Change.”
9. MAINTENANCE AND TECHNICAL SUPPORT
Maintenance and technical support services will be detailed in the Specific Contract, and may include, among others:
• Updates: Periodic updates of the CMS (e.g., WordPress), plugins, and themes to ensure security and compatibility.
• Backups: Regular backups of the website and database.
• Monitoring: Monitoring of website performance and availability.
• Security: Implementation of basic security measures and monitoring for potential vulnerabilities.
• Support: Assistance for resolving technical incidents related to website operation, during established hours and through established channels.
Interventions that exceed the scope of contracted maintenance (e.g., development of new functionalities, resolution of problems caused by the Client or third parties, recovery of backups at the Client’s request not related to Provider failures) will be billed as “Additional Changes.”
10. LIMITATION OF LIABILITY
The Provider will not be liable for:
• Indirect, consequential, lost profits, data loss, business interruption, or any other intangible damage that the Client or third parties may suffer, even if the Provider has been advised of the possibility of such damages.
• Failures or interruptions in the hosting service or on the website caused by external factors, third-party attacks, force majeure, or actions or omissions of the Client or external service providers.
• The legality, accuracy, or veracity of the content provided by the Client.
• Specific commercial results (sales, leads, SEO positioning, etc.) that the Client expects to obtain from the services, as these depend on multiple variables beyond the Provider’s control.
• Alterations or damages to the website caused by the Client or third parties to whom the Client has granted administrator access or similar.
The Provider’s total liability, for any concept and under any legal theory, will be limited to the total amount paid by the Client to the Provider for the specific services that gave rise to the claim, during the 6 months immediately preceding the date on which the event giving rise to the claim occurred.
11. DURATION AND TERMINATION OF THE CONTRACT
The duration of the Specific Agreement shall be as indicated therein. Unless otherwise stipulated, maintenance and hosting services are contracted for a minimum period of 12 months or as otherwise specified in the agreement, and will be automatically renewed for equal periods unless either party provides written notice at least 30 days prior to the renewal date.
The hosting service is provided in a shared environment managed by the Provider, who is responsible for the technical maintenance and server administration. The Client will not have direct access to the hosting control panel nor be allowed to perform server-level configurations. Any requested changes must be submitted to the Provider and will be subject to technical evaluation.
The Client acknowledges that, due to the nature of shared hosting, certain technical and security limitations are inherent and accepts the usage conditions established by the Provider.
The Provider commits to ensuring reasonable availability and security of the hosting service but shall not be held liable for failures caused by external factors, third-party attacks, force majeure, or interruptions attributable to the underlying infrastructure provider.
In the event of service cancellation or contract termination (once the minimum term has been fulfilled), the Provider shall deliver to the Client a complete copy of the website (files and database) in a standard and downloadable format within a maximum of 15 business days, upon formal request and settlement of any outstanding payments.
This delivery does not include migration or configuration to a new hosting environment.
If the Client wishes the Provider to carry out the migration of the website, an additional fee of CHF 250.– will apply.
12. PORTFOLIO AUTHORIZATION
The Client authorizes the Provider to display the work performed (including, but not limited to, website screenshots, the website domain, and a brief description of the project) in its portfolio, website, social media, presentations, promotional material, and any other form of public communication, for the sole purpose of promoting the Provider’s services. If the Client does not wish their project to be displayed, they must notify the Provider in writing at the beginning of the project.
13. GOVERNING LAW AND JURISDICTION
This Contract will be governed and interpreted in accordance with the laws of Switzerland. For the resolution of any controversy or dispute that may arise from the interpretation or execution of these Terms, the parties expressly submit to the jurisdiction of the courts of St. Gallen, Switzerland, waiving any other jurisdiction that may correspond to them.
14. MODIFICATIONS AND CONTACT
The Provider reserves the right to modify these Terms at any time. The most recent version of the Terms will always be available on the Vollweb website, and the last updated date will be clearly visible. The Client’s continued use of the services after the publication of any modification will constitute acceptance of such changes.
For any query, notification, or communication related to these Terms, the Client can contact the Provider via the following email address: info@vollweb.ch.
Owner: Juan Pereira
Trade name: Vollweb
Registered address: Buchs SG, 9470, St. Gallen – Switzerland
Contact email: info@vollweb.ch
Website domain: www.vollweb.ch
Business activity: Digital services (web design, development, and maintenance)
APPENDIX: DEFAULT VALUES
In the event that the Specific Contract does not establish specific values for the following concepts, the following default values will apply:
• Number of included revisions: 3 revisions per deliverable
• Client response time for revisions: 5 business days
• Hourly rate for Additional Changes: CHF 90 (plus applicable VAT)
• Initial deposit percentage: 50%
• Minimum permanence period for maintenance services: 12 months
• Notice period for cancellation: 30 days
• Delivery time for website copy: 15 business days
• Technical support hours: Monday to Friday, 9:00 to 17:00 (CET)
• Support response time: 24 hours on business days
• Limitation of liability: Total amount paid by the Client in the 6 months prior to the event
These default values aim to avoid ambiguities and facilitate the execution of services when specific conditions have not been specified in the Specific Contract.
Last updated: July 24, 2025
