GENERAL TERMS AND CONDITIONS OF SERVICE (GTC) – VOLLWEB
Last Update: July 24, 2025
1. INTRODUCTION AND ACCEPTANCE This document establishes the General Terms and Conditions of Service (hereinafter, the «Conditions») governing the contractual relationship between Vollweb (hereinafter, the «Provider») and its clients (hereinafter, the «Client»). By contracting any of the services offered by the Provider, the Client fully and expressly accepts all the clauses contained in these Conditions, as well as the Legal Notice and the Privacy Policy of Vollweb, available at www.vollweb.ch. These Conditions apply to all digital services provided by Vollweb, including, among others, web design, web development, website maintenance, search engine optimization (SEO), and digital consulting. The contracting of any service implies the unconditional acceptance of these conditions, which shall prevail over any other communication or prior agreement, unless the parties expressly agree otherwise in writing.
2. OBJECT OF THE CONTRACT The Provider agrees to provide the digital services agreed upon with the Client, which will be specifically and detailedly defined in the commercial proposal, budget, or individual service contract (hereinafter, the “Specific Contract”). The Specific Contract, together with these Conditions, shall constitute the entire agreement between the parties. In case of discrepancy, the conditions established in the Specific Contract shall prevail. The services will be provided in accordance with the technical and functional specifications previously agreed upon with the Client. Any modification or adjustment exceeding the scope defined in the Specific Contract will be considered an «Additional Modification» and will be subject to independent evaluation and billing, according to the hourly rate established by the Provider in the Specific Contract or, failing that, according to the standard current rate. The Provider does not guarantee specific results, such as a specific number of visits, conversions, sales, search engine positioning (SEO), or an increase in income, as these depend on multiple external factors beyond its direct control. The Provider’s work is limited to implementing the best available practices and techniques to optimize the Client’s chances of success in the digital environment.
3. SERVICES AND OBLIGATIONS OF THE PARTIES 3.1. Provider’s Obligations The Provider agrees to: • Provide the agreed services with maximum diligence, professionalism, and in accordance with the best practices of the sector. • Maintain the confidentiality of all information provided by the Client designated as confidential, as well as any other information accessed during the provision of services which, by its nature, should be considered confidential. This confidentiality obligation extends beyond the termination of the contract. • Inform the Client about the progress of the project and any eventuality that may affect the deadlines or the scope of the service. • Make partial or final deliveries of the services within the deadlines agreed upon in the Specific Contract. 3.2. Client’s Obligations The Client agrees to: • Provide all information, content (texts, images, logos, videos, etc.), and materials necessary for the execution of the project in a timely and complete manner, and in the formats required by the Provider. Delays in providing this information may lead to an automatic extension of the agreed delivery deadlines, without implying any liability for the Provider. Any additional cost derived from the lack of cooperation or delays by the Client will be billed separately. Ensure that all content provided is legal, does not infringe the rights of third parties, and has the necessary licenses or permissions. The Client exempts the Provider from any liability derived from the use of such content. • Make payments within the deadlines and conditions established in the Specific Contract. • Designate a contact person to act as the primary interlocutor with the Provider for decision-making and approval of deliverables.
4. REVISIONS AND APPROVAL The Client will be entitled to a limited number of revisions of the project deliverables, as stipulated in the Specific Contract. A “revision” is defined as the adjustment of a specific detail (for example, changes in design, text, or minor functionality) within the initially agreed scope. New requirements exceeding the original specifications are not considered revisions and will be subject to an “Additional Change” and the corresponding billing. Each revision will be considered complete when the Client approves the change in writing or if no response is received within 3 business days after the presentation of the revision. After final approval of a deliverable, or once the response period has elapsed without objections, the service will be considered accepted and the Provider will not be responsible for subsequent changes, adjustments, or requests that the Client makes regarding said deliverable, which will be considered “Additional Changes”.
5. PAYMENT CONDITIONS Remuneration for the services provided will be carried out in accordance with the deadlines and percentages established in the Specific Contract. Unless otherwise agreed, the following structure will apply: • A 50% deposit at the start of the project or upon placing the order. • The remaining 50% will be paid upon completion of the project and before the final delivery of the services or the launch of the website. The final website, project files, or complete documentation will only be delivered or published once the full payment of the agreed remuneration has been received. In case of delay in payment, the Provider shall have the right to charge late interest at the current legal rate, in addition to the management and collection costs incurred. The Provider reserves the right to suspend the services or access to them until all outstanding amounts have been paid, without this generating any right to compensation for the Client.
6. INTELLECTUAL PROPERTY AND RIGHTS OF USE All works created by the Provider within the framework of the provision of services (including, among others, designs, graphics, source code, texts, images, videos, logos, and any other creative or technical element) are protected by copyright and intellectual property. The intellectual property of these works shall belong at all times to the Provider, unless otherwise stipulated in the Specific Contract. The Client will receive a simple, non-exclusive, and non-transferable right of use over the created works, only after full payment of the agreed remuneration. This right of use allows the Client to use the works for the specific purpose for which they were created (for example, for the operation of their website). Any transformation, reproduction, distribution, public communication, or transfer to third parties of the works without the prior written consent of the Provider is prohibited, except for the use inherent to the provision of the contracted service. The Client declares and guarantees that they possess all the necessary rights and licenses over the content (texts, images, logos, etc.) they provide to the Provider for the provision of the services, and exempts the Provider from any third-party claim for infringement of intellectual or industrial property rights derived from the use of such content.
7. MANAGEMENT AND OWNERSHIP OF THE HOSTING The Provider uses professional web hosting services managed under its own accounts. The Client acknowledges and accepts that they will not have direct technical access to the hosting administration panels (such as cPanel, FTP, or phpMyAdmin) nor to the servers. The Provider is solely responsible for the configuration, maintenance, monitoring, and technical support of the hosting environment, guaranteeing the stability and security of the Client’s website. The web hosting service is an integral part of Vollweb’s service provision and will not be transferred to the Client in case of termination of the Specific Contract or cancellation of the subscription, unless expressly agreed otherwise in writing and under specific conditions involving the migration of the website to an external hosting managed by the Client. Such migration, if agreed, could generate additional costs and will be subject to the technical and operational availability of the Provider.
8. ACCESS TO WORDPRESS AND OTHER CMS In projects involving content management systems (CMS) like WordPress, the Provider will grant the Client a level of access to the administration panel that allows them to manage the content (for example, Editor or Author role). If the Client requests Administrator access, the Provider may grant it, but in such case, the Client will assume total responsibility for any technical alteration, error, or damage that may occur on the website as a result of their actions or those of third parties to whom the Client has granted access. The Provider shall be exempt from any liability derived from such alterations, and any intervention to correct them will be billed as an “Additional Change”.
9. MAINTENANCE AND TECHNICAL SUPPORT Maintenance and technical support services will be detailed in the Specific Contract and may include, among others: • Updates: Periodic updates of the CMS (e.g., WordPress), plugins, and themes to ensure security and compatibility. • Backups: Periodic backups of the website and the database. • Monitoring: Tracking the performance and availability of the website. • Security: Implementation of basic security measures and monitoring of possible vulnerabilities. • Support: Assistance for the resolution of technical incidents related to the operation of the website, during the established hours and through the established channels. Interventions exceeding the scope of the contracted maintenance (for example, the development of new functionalities, the resolution of problems caused by the Client or third parties, the recovery of backups at the request of the Client not related to failures of the Provider) will be billed as “Additional Changes”.
10. LIMITATION OF LIABILITY The Provider will not be responsible for: • Indirect, consequential damages, loss of profit, loss of data, business interruption, or any other intangible damage that the Client or third parties may suffer, even if the Provider has been informed of the possibility of such damages. • Failures or interruptions in the hosting service or on the website caused by external factors, third-party attacks, force majeure, or actions or omissions of the Client or external service providers. • The legality, accuracy, or veracity of the content provided by the Client. • Specific commercial results (sales, potential clients, SEO positioning, etc.) that the Client expects to obtain from the services, as these depend on multiple variables beyond the Provider’s control. • Alterations or damages to the website caused by the Client or third parties to whom the Client has granted administrator access or similar. The total liability of the Provider, under any concept and legal theory, shall be limited to the total amount paid by the Client to the Provider for the specific services that gave rise to the claim, during the 6 months immediately preceding the date on which the event that gave rise to the claim occurred.
11. DURATION AND TERMINATION OF THE CONTRACT The duration of the Specific Agreement shall be as indicated therein. Unless otherwise stipulated, maintenance and hosting services are contracted for a minimum period of 12 months or as specified in the agreement, and will be automatically renewed for equal periods unless one of the parties gives written notice at least 30 days in advance of the renewal date. The hosting service is provided in a shared environment managed by the Provider, who is responsible for the technical maintenance and administration of the server. The Client will not have direct access to the hosting control panel nor will they be able to perform configurations at the server level. Any requested change must be sent to the Provider and will be subject to technical evaluation. The Client acknowledges that, due to the nature of shared hosting, there are certain inherent technical and security limitations and accepts the conditions of use established by the Provider. The Provider agrees to guarantee reasonable availability and security of the hosting service, but will not be responsible for failures caused by external factors, third-party attacks, force majeure, or interruptions attributable to the underlying infrastructure provider. In case of cancellation of the service or termination of the contract (once the minimum period has elapsed), the Provider will deliver to the Client a complete copy of the website (files and database) in a standard and downloadable format within a maximum period of 15 business days, upon formal request and the payment of any outstanding amount. This delivery does not include migration or configuration to a new hosting environment. If the Client wishes the Provider to carry out the migration of the website, an additional charge of 250 CHF will apply.
12. PORTFOLIO AUTHORIZATION The Client authorizes the Provider to show the work performed (including, among others, screenshots of the website, the domain of the website, and a brief description of the project) in its portfolio, website, social networks, presentations, promotional material, and any other form of public communication, for the sole purpose of promoting the Provider’s services. If the Client does not wish their project to be shown, they must notify the Provider in writing at the start of the project.
13. APPLICABLE LAW AND JURISDICTION This Contract shall be governed by and interpreted in accordance with the laws of Switzerland. For the resolution of any controversy or dispute that may arise from the interpretation or execution of these Terms, the parties expressly submit to the jurisdiction of the courts of St. Gallen, Switzerland, waiving any other jurisdiction that may correspond to them.
14. MODIFICATIONS AND CONTACT The Provider reserves the right to modify these Terms at any time. The most recent version of the Terms will always be available on the Vollweb website, and the date of the last update will be clearly visible. Continued use of the services by the Client after the publication of any modification will constitute acceptance of such changes. For any query, notification, or communication related to these Terms, the Client may contact the Provider through the following email address: info@vollweb.ch.
Owner: Juan Pereira Trade Name: Vollweb Registered Address: Buchs SG, 9470, St. Gallen – Switzerland Contact Email: info@vollweb.ch Website Domain: www.vollweb.ch Business Activity: Digital services (web design, development, and maintenance)
APPENDIX: DEFAULT VALUES In the event that the Specific Contract does not establish specific values for the following concepts, the following default values shall apply: • Number of included revisions: 3 revisions per deliverable • Client response time for revisions: 5 business days • Hourly rate for additional changes: CHF 90 (plus applicable VAT) • Initial deposit percentage: 50% • Minimum stay period for maintenance services: 12 months • Notice period for cancellation: 30 days • Deadline for delivery of website content: 15 business days • Technical assistance hours: Monday to Friday, from 9:00 to 17:00 (CET) • Support response time: 24 hours on business days. • Limitation of liability: Total amount paid by the Client in the 6 months prior to the event.
Last Update: July 24, 2025
